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\nYour season opener has a date. This page helps you plan backwards from it. It explains how Kit Crew prepares a team order, where we ship, what shipping costs, how long a parcel usually takes and what to do if something looks wrong on the way. It covers every order placed on kitcrew.shop, from a single replacement jersey to a full crew order for a 60-player league.
\nMost late kits are not lost kits. They are kits that were ordered too close to tip-off. Count backwards before you open the cart.
\nProcessing takes 1-3 business days. Transit takes 7-14 business days. That puts a typical delivery somewhere between 8 and 17 business days after you place the order. Business days run Monday to Friday and skip public holidays, so a weekend order starts processing on the next business day.
\nBuild your plan on 17 business days, not 8. Three and a half calendar weeks is a sensible gap between checkout and the first practice where you want everyone in matching colours. If you order earlier and the parcel lands early, the jerseys simply wait in the equipment bag.
\nA youth soccer coach wants kits for a Saturday kick-off. Counting back 17 business days lands about three and a half weeks before the game. The coach places the order a week before that, which leaves room for one late roster change and a slow week at the border. That spare week is the cheapest insurance you can buy.
\n| Destination | \nShipping cost | \nProcessing | \nTransit | \nTypical total | \n
|---|---|---|---|---|
| United States | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
These are estimates, not promised dates. Weather, border checks and peak seasons can stretch transit. We do not sell rush or express upgrades, so the only way to gain time is to order early.
\nProcessing is the stretch between your checkout and the moment the parcel leaves us. For personalised kit, that is when your lettering is printed.
\nKit Crew does not send a proof or mockup before production. The live preview on the product page shows the player name and number over the product photo while you type, and that preview is the last look you get. Whatever sits in the “Player name on back” and “Player number (0-99)” fields is what we print, in capitals, in the lettering colour you picked.
\nYou can cancel or change an order within 24 hours of placing it by emailing us. Typos, duplicated numbers and wrong sizes are easiest to fix in that window, before printing starts. The full rules sit on our Cancel or Change an Order page.
\nWe aim to pack a team order together so the whole roster arrives at once. If a large order is split into more than one parcel, each part travels on its own and may arrive on different days. Check your order status before you assume something is missing.
\nKit Crew ships to four countries: the United States, Canada, Australia and New Zealand. Checkout will not offer a shipping method for any other country. Every order ships from the USA.
\nPlenty of crew orders go to a school front office, a church hall or a workplace reception desk. That is fine. Add the building or department name in the address line and put the coach’s or organiser’s name on the order, so the person at the desk knows who the box belongs to. If the building closes on weekends or school holidays, check your timing so the parcel does not sit at a closed door.
\nIf nobody at the venue can sign for or store a box, ship to the organiser’s home and hand the kit out at practice. It is often the quicker route for a rec-league captain who sees the whole team on Tuesday nights anyway.
\nOrders to Canada, Australia and New Zealand cross a border. Import duties and taxes, if any, depend on the destination country and its rules. Kit Crew does not collect sales tax or import charges at checkout, and our prices do not include them. If you are unsure what your country may charge on arrival, contact us and we will help you work out what to look for.
\nShipping is free. There is no minimum spend and no code to enter. A single pair of Team Crew Socks ships free. So does a 40-line league order.
\nOur per-item prices stay the same whether you buy one jersey or sixty, and shipping stays free at any quantity. There are no bulk tiers, no price quotes and no hidden handling fees. The total you see at checkout is the product total for your cart.
\nWhen a new player joins halfway through the season, order one more jersey in the same colourway as a separate order. It costs the same per-jersey price as the first batch and still ships free. It does travel on its own timeline, so allow the same 8-17 business days.
\nOnce you check out, your order appears in My Account with its current status. You can also look it up on the Order Tracking page using your order number and the email address you used at checkout.
\nThe status shows whether your order is still being processed or has been sent. It updates as your order moves through our steps. If it has not changed in a while and the game is getting closer, email us with your order number and we will check for you.
\nWe do not promise a specific carrier or a delivery date. Transit times are estimates based on normal conditions. When you need an update, ask us and we will give you the clearest answer we can.
\nA wrong address is the one shipping problem you can fully prevent. Read it once more before you pay.
\nEmail us within 24 hours of placing the order and we will update the address before the parcel leaves. After the parcel has been sent, we cannot promise to redirect it, but contact us and we will help you work out the next step.
\nMost “late” parcels are still within the 7-14 business day transit window. Count the business days since your order was sent before you worry.
\nIf your estimate has passed and the kit has not arrived, email us with your order number, the delivery address and the date you need the kit by. We will look into it and tell you what we can do. A parcel to Australia or New Zealand can use the full 14 business days, so organisers in those countries should plan for the long end.
\nCheck with the school office, the front desk, neighbours and any safe spot around the building. Ask whoever collects post for the venue. If it still has not turned up, email us and we will help.
\nIf the box arrives torn or wet, take a photo of the packaging and the items before you throw anything away, then email us the photos and your order number. We will review it and help you get the right kit. Photos you send us are deleted 30 days after delivery.
\nIf the kit arrives fine but something does not work for the team, you have 60 days to send it back. Change-of-mind returns get a free return label, personalised items included. Read the steps on our Returns and Exchanges page and the money side on our Refund Policy.
\nLate summer and the weeks before winter leagues are busy for every team-kit store. Schools reopen, rec leagues register, and a lot of coaches order in the same fortnight.
\nIf you already know most of your roster, order those players first. Add late sign-ups as a second order once registration closes. That gets the bulk of your team kitted on time instead of waiting for the last two names.
\nBusiness days exclude public holidays. A long weekend can push both processing and transit by a day or more. Factor that in when the first game falls just after a holiday.
\nClub volunteers and camp directors often buy for several squads at once. A little structure on your side makes delivery day much easier.
\nEach order ships to one address. If the under-10 team trains at one school and the under-14 team at another, place two orders with two addresses. Trying to forward a box across town after it lands costs you time you may not have.
\nEvery player is a separate cart line, so a 30-line order can look like a wall of identical jerseys. Keep your own roster sheet with each name, number and size, and tick lines off as you unpack. If you used the optional “Roster note” field, the note helps you sort shirts into team piles quickly.
\nA clinic order might combine Team Practice Pinnies in two colours, Custom Reversible Practice Jerseys with numbers only and a few pairs of Team Crew Socks. Pinnies and socks need no roster at all, so they sit on a single line with a quantity. All of it ships under the same free shipping and the same delivery estimate.
\nKit Crew, 4799 Seabreeze Lane, Myrtle Beach, SC 29579, US. Support works by email only. Write to support@kitcrew.shop and we reply within 24 hours on business days. Put your order number in the subject line so we can find your crew order fast.
\nFor more help, visit the Help Center, browse the FAQs or open a request through Submit a Ticket. Ready to kit out the team? Head to the shop.
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