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\nRoster due, kit not sorted, first whistle getting closer. This hub is built for team organisers who need an answer fast. Find your topic, read the short summary, then follow the link for the detail. Most problems with a team order come down to three things: a typo in a name, a size that does not fit, or a parcel you are waiting on. All three have a clear route below.
\n| Your situation | \nGo to | \nTime that matters | \n
|---|---|---|
| I spotted a wrong name, number or size | \nCancel or Change an Order | \nWithin 24 hours of ordering | \n
| Where is my order? | \nOrder Tracking | \n1-3 days processing, 7-14 days transit | \n
| A jersey does not fit or we chose the wrong colour | \nReturns and Exchanges | \n60 days | \n
| When will my refund show? | \nRefund Policy | \nWithin 7 days of receiving the return | \n
| Which size for each player? | \nSize Guide | \nBefore checkout | \n
| How do I pay? | \nPayment Methods | \nAt checkout | \n
| Anything else | \nSubmit a Ticket | \nReply within 24 hours on business days | \n
Every custom jersey is one cart line per player. Choose the size, type the player name (up to 14 characters, printed in capitals), the number from 0 to 99, and a lettering colour: White, Black, Safety Orange or Gold. The live preview on the product page shows the name and number over the photo as you type.
\nWe do not send a proof or mockup. We print exactly what is typed. Read each line in the cart before paying. Look for duplicate numbers, missing letters and swapped sizes. A basketball captain who orders 11 Custom Crew Basketball Jerseys and notices five hours later that two players both have number 23 can still fix it, because five hours is inside the 24-hour change window. If the same captain only notices after three days, the jersey is likely printed, and the return route applies instead.
\nNo logos at all, no team, league or school names, no mascots, no sponsor marks, no pro player names and no trademarks. Players’ own names, nicknames and numbers are fine. The Intellectual Property Policy explains why, and the DMCA page covers copyright notices.
\nSome products offer “Add number on the front too” for $3, or a “Roster note” of up to 120 characters. You pay for the add-on only when you tick it. Team Basketball Shorts have an optional leg number.
\nOrder one jersey or sixty. The price per jersey stays the same at any quantity and shipping is always free. There are no quantity discounts or quotes at the moment.
\nWe ship from the USA to the United States, Canada, Australia and New Zealand only, with free shipping and no minimum. Processing takes 1-3 business days, then transit takes 7-14 business days. Business days skip weekends and public holidays.
\nTake your first game date and count back. Allow up to 3 business days of processing and up to 14 business days of transit, then add a few days for the roster to try the kit on. Parcels to Australia or New Zealand can use the full 14 business days, so organisers there should order earliest.
\nWe ship to the address exactly as typed at checkout. If you spot a mistake, email us within 24 hours. School and club addresses work well; add a name the front office knows.
\nIf the transit window has passed, email us with your order number and we will look into it with you. Duties and taxes depend on the destination country. Full rules are on Shipping and Delivery.
\nYou have 60 days to return. That includes personalised jerseys. Change-of-mind returns get a free return label, and there is no restocking fee.
\nAn organiser orders 4 Training Soccer Jerseys and realises the colour clashes with the opponent’s kit. They email us, get the label, send the four jerseys back, and the refund follows within 7 days of the parcel reaching us. They then reorder in the right colour.
\nPrefer credit for next season? Ask for store credit. It never expires. Read Returns and Exchanges for the process and the Refund Policy for how money is returned.
\nEmail us with the order number and photos. Photos you send are deleted 30 days after delivery. We will tell you the next step.
\nOur catalogue covers six areas:
\nAdult S to 4XL, with 2XL to 4XL costing $3 to $4 more. Youth S to XL, costing $4 to $6 less. Pinnies come in One Size Adult or One Size Youth. Socks come in Youth, S/M and L/XL. The hoodie is adult only. The Size Guide shows how to measure a shirt you already own and size a whole roster.
\nPinnies take a quantity on one cart line, so no names are needed. A camp director can buy one bag in each of two colours in minutes.
\nThe payment methods shown at checkout are the ones currently available. We never ask for card details by email or in a support ticket. The store does not collect sales tax. If a payment fails, try again or email us. See Payment Methods.
\nYour account in My Account keeps your order history and status in one place, which makes reorders for new players easy. We use player names and numbers only to print and ship your order. Read the Privacy Policy and the Terms of Service, which are governed by South Carolina law.
\nMost help requests we get could be avoided with five minutes at the cart. Run through this list with your roster sheet open beside you.
\nOnce you pay, the clock on the 24-hour change window starts. If you find something on the list after checkout, email us straight away rather than waiting until the end of the day.
\nSome teams collect money first and the organiser places one order. Others ask each family to order their own player. Both work. One order keeps the roster together in one parcel flow. Separate orders each ship free and arrive on their own schedule within the same processing and transit times.
\nPlace a fresh order for one jersey in the same style and colourway. Same price, same free shipping. It travels on its own, so allow the full processing and transit time.
\nWe cannot print league, school or club marks, or anything that belongs to someone else. Our jerseys use original designs, and the team identity comes from each player’s own name and number plus the colourway you pick.
\nYou can combine game jerseys, reversible practice jerseys, pinnies, shorts and socks in a single checkout. Personalised lines need names and numbers; pinnies and socks just need a size and a quantity.
\nTeam Crew Socks are priced per pair and come in Youth, S/M and L/XL. Set the quantity per size on separate lines, for example eight pairs of Youth and three pairs of L/XL for the coaches and older players. If you are unsure which sock size suits a player, email us before ordering and we will help you choose.
\nYes, if you email us within 24 hours of placing the order. After that, use the 60-day return route and reorder.
\nNo. We print exactly what you type. Use the live preview and check every cart line.
\n1-3 business days of processing plus 7-14 business days in transit to the US, Canada, Australia and New Zealand.
\nYes, within 60 days, with a free return label and no restocking fee.
\nNo. The per-jersey price is the same at any quantity, with no minimum and free shipping.
\nThe FAQs page groups over thirty questions by topic. The Sitemap lists every page in the store. Learn who we are on About Us, or go straight to the Shop.
\nEmail support@kitcrew.shop or use Submit a Ticket. Include your order number, the player line concerned and, for damage, photos. We reply within 24 hours on business days. Our Contact Us page lists what to put in each kind of message. Kit Crew, 4799 Seabreeze Lane, Myrtle Beach, SC 29579, US.
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