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\nSeason opener coming up and a roster to dress? These are the questions team organisers ask us most. Every answer below uses the same numbers as our policy pages. If something here ever seems to differ from a policy page, the policy page is the binding text, and you should email us so we can fix the gap. Can’t find your question? Try the Help Center or write to us directly.
\nPick one jersey style for the team. Open the product page, choose the size for your first player, type that player’s name and number into the personalisation fields, pick a lettering colour and add it to the cart. Then go back and repeat for the next player. Each player becomes a separate cart line. That way every jersey carries its own size, name and number, and we can match each line to one player when we print. A basketball captain with 11 players ends up with 11 lines in the cart. It feels slow the first time, but it is the most reliable way to keep a roster straight.
\nNo. You can order a single jersey or sixty. There is no minimum quantity on any product, and every product ships free to the four countries we serve.
\nNot at the moment. The per-jersey price is the same whether you buy 3 or 60, and shipping stays free at any quantity. We do not issue quotes, coupons or quantity tiers, so the price you see on the product page is the price you pay for every jersey of that size.
\nYes. Place a new order for one jersey in the same style and colourway. It costs the same as before, ships free, and travels as a separate order. Plan for the usual 1-3 business days of processing plus 7-14 business days in transit, so order as soon as the new player confirms their size.
\nYes. A youth soccer coach can order 14 Custom Team Soccer Jerseys in youth sizes, 2 Custom Goalkeeper Jerseys, and adult sizes for two coaches, all in a single checkout. Youth sizes cost $4 to $6 less than the adult base price. Adult 2XL to 4XL cost $3 to $4 more. See the Size Guide for how to size a mixed roster.
\nThe ten custom products have built-in fields: “Player name on back” (up to 14 characters, printed in capitals), “Player number (0-99)” and “Lettering colour” (White, Black, Safety Orange or Gold). Some products also offer a tick box “Add number on the front too” for $3, or a “Roster note” of up to 120 characters. The add-on price is charged only when you tick the box. Team Basketball Shorts offer an optional leg number.
\nNo. We do not send proofs or mockups. We print exactly what you type into the fields. The product page shows a live preview of the name and number over the product photo as you type, so use it to check spacing and spelling before you add each line to the cart.
\nEmail us within 24 hours of placing the order with your order number, the line that is wrong and the correct spelling. If you typed “MCKENZY” and meant “MCKENZIE”, and you catch it inside that window, we change it before printing. After 24 hours the jersey may already be in production. You can still use the 60-day return route, then reorder the corrected jersey. Details are on Cancel or Change an Order.
\nThe number field accepts 0 to 99. A single 0 is fine. Type exactly the digits you want printed. If two players pick the same number, we print both as typed, so check the roster for duplicates before you check out.
\nNo. We print no logos of any kind, and we do not print team names, league names, school names or mascots, sponsor marks, pro player names or any trademark. Our designs are original, and the only personal text is each player’s own name and number. Nicknames are fine within the 14-character limit. An office softball organiser can put “BIG BAT” on the back of a Custom Two-Button Softball Jersey, but not the company logo on the chest. Read our Intellectual Property Policy for the reasons.
\nThe logo-free styles, such as the Hooped Soccer Jersey or the Sleeveless Volleyball Jersey, are matching sets with no name or number fields. They suit teams that number their own kit or just want everyone in the same colourway.
\nNo. We print the lettering. It is not stitched, sewn or embroidered.
\nWe ship to the United States, Canada, Australia and New Zealand only. Orders ship from the USA, and shipping is free with no minimum.
\nAllow 1-3 business days for processing, then 7-14 business days in transit. Weekends and public holidays do not count as business days. A parcel to Australia or New Zealand can use the full 14 business days, so count back from your first game date and leave margin. Full details are on Shipping and Delivery.
\nYes. Enter any address in one of our four countries at checkout. Add a contact name that the front office will recognise, and double-check the street and postcode, because we ship to the address exactly as entered.
\nSign in to My Account or use the Order Tracking page to see the status of your order. If you need more detail, email us with your order number and we will give you an update.
\nDuties and taxes depend on the destination country. If you are ordering to Canada, Australia or New Zealand, check your local rules or contact us and we will help where we can. The store does not collect sales tax.
\nFirst check the status in your account. If the 7-14 business day transit window has passed, email us with your order number and we will look into it with you.
\nYes. Our 60-day return window covers personalised items too. There is no restocking fee, and change-of-mind returns get a free return label from us.
\nEmail us with your order number, which items you are returning and why. We send a free return label. Pack the items, attach the label and send them back. A clinic director returning 4 Training Soccer Jerseys in the wrong colour follows exactly these steps. See Returns and Exchanges for the full process.
\nWe refund within 7 days of receiving your return, to the original payment method. Your bank or payment provider may take a little longer to show it. The Refund Policy explains each case.
\nYes, on request. Store credit never expires, which helps if you plan to reorder for next season.
\nReturn the wrong size within 60 days with the free label and place a new order for the right one. Ordering the new size straight away keeps the player’s wait short.
\nEmail us with your order number and clear photos of the problem. Photos you email us are deleted 30 days after delivery. We will tell you the next step.
\nTeam jerseys for basketball, soccer, baseball, softball, volleyball and flag football, plus practice gear such as reversible practice jerseys, pinnies, shooting shirts, team shorts, crew socks and a team pullover hoodie. Browse Custom Team Jerseys for every personalised style, or Practice and Team Gear for training kit.
\nAdult S, M, L, XL, 2XL, 3XL and 4XL. Youth S, M, L and XL on most styles. The Custom Team Pullover Hoodie comes in adult sizes only. Team Practice Pinnies come in One Size Adult or One Size Youth. Team Crew Socks come in Youth, S/M and L/XL.
\nWe do not publish garment measurements. Our Size Guide shows you how to measure a shirt each player already owns and use it to choose, which works well for a roster.
\nYes. The colours are printed on both faces so players can flip between teams in a scrimmage. Name and number are optional on the Custom Reversible Practice Jersey, so a team can order numbers only.
\nChoose a colour and a size, then set the quantity on a single cart line. No roster is needed. A clinic director can buy a bag of pinnies in one colour, then add a second line in another colour for split squads.
\nFollow the label inside the garment. If you have a question about care before you buy, email us and we will help.
\nThe payment methods shown at checkout are the ones currently available. We never ask for card details by email. See Payment Methods for how checkout works.
\nPrices are shown as listed on each product page. The store does not collect sales tax. Any duties or taxes on international orders depend on the destination country.
\nEach checkout is a separate order. Parents can each place their own order for their player in the same style and colourway, and every order ships free. Many organisers prefer one checkout so the roster arrives together.
\nAn account helps you see order status and past orders in My Account, which is handy when you reorder for a new player or next season.
\nWe use names and numbers only to print and ship your order. Read the Privacy Policy for what we collect and how long we keep it.
\nKit Crew, 4799 Seabreeze Lane, Myrtle Beach, SC 29579, US. Our terms are governed by the laws of South Carolina. See the Terms of Service.
\n| Topic | \nWhat to expect | \nWhere to read more | \n
|---|---|---|
| Change or cancel | \nWithin 24 hours of placing the order, by email | \nCancel or Change | \n
| Processing | \n1-3 business days | \nShipping | \n
| Transit | \n7-14 business days to US, CA, AU, NZ | \nShipping | \n
| Returns | \n60 days, free return label, no restocking fee | \nReturns | \n
| Refunds | \nWithin 7 days of receiving the return | \nRefunds | \n
| Support reply | \nWithin 24 hours on business days | \nContact Us | \n
Email support@kitcrew.shop with your order number if you have one. We reply within 24 hours on business days. For a structured request, use Submit a Ticket. Kit Crew, 4799 Seabreeze Lane, Myrtle Beach, SC 29579, US.
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